According to the Oracle survey in 2017, 80 percent cent of business stakeholders had either used or expected to use chatbots by 2020. Statistics appear to be right, as it is predicted that 85 percent of business communications will be conducted by chatbots by 2020. Their influence is well-founded. These interactive platforms that communicate in a human-like manner offer several benefits — the biggest being round-the-clock access to email, SMS, live chat, and apps. As a result, the sales and service team's capacity is expanding considerably. Chatbots Technologies Can Expect in 2020 1.More refined conversations The primary aim of chatbots is not only to provide help and services but to do so as a human being. With the growing adoption of chatbots, the technologies that power them – namely NLP, AI, and machine learning – are being refined. As a result, chatbots will eventually be able to conduct conversations like humans instead of offering soft cardboard answers a...